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Continue to ChatIBM developerWorks: Empower your Customers to help themselves https://stefanpfeiffer.blog/2012/11/12/en-ibm-developerworks-empower-your-customers-to-help-themselves/
IBM developerWorks: Empower your Customers to help themselves https://stefanpfeiffer.blog/2012/11/12/en-ibm-developerworks-empower-your-customers-to-help-themselves/