Part 2 of my posting on outstanding Customer Experience has been published on SmartBlog for Social Media. Check it out. Here is my closing of the posting:
In the age of social business, a good customer experience is personal, personalized, comprehensive, sustainable and transparent. It supports multiple channels and is coherent, communicative, and active on social networks. How’s that for a list? And I bet I still forgot something.
What do you think I should add? Where do you agree with me, and where do you disagree?