An Integrated Social CRM Process (via The Social Enterprise)

Great visualization of the impact Social Media has on Customer Relationship Management (CRM). Personally I don’t like the term Social CRM, but for sure Social Media has big impact on how we talk with our customers and prospects in the future.

Posted from Digital naiv – Stefan63’s Blog

DSGVO-konforme Share-Funktion Shariff Wrapper des c't Magazins

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