Kategorie: English language articles
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2013 #SocBiz Prediction: „70 % of our employee workforce is disengaged at work“
My IBM buddy Luis Suarez looks into next year – and makes some bold statements: Knowledge Workers use social tools in their private life, but not engage in the same way behind the firewall using their internal social tools. But not enough. The „elite“ is not engaged and the majority of the employees neither: Recent…
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2013 #SocBiz Prediction: „Focus on implementing Social“ | Constellation Research
It is end of 2012 and of course all the experts are now publishing their predictions for 2013. For Alan Lepofsky 2013 is the year, where Social Business becomes real: For customers, 2013 will be a year of taking action. Over the last few years organizations have invested a great deal of resources into learning…
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Turn Customer Care into „Social Care“ – Gadi Benmark and Dan Singer – Harvard Business Review
Social media has conditioned consumers to getting immediate feedback. In fact, a lot of customer service these days is happening via social media, and customers expect you to respond as though you were one of their Twitter followers. More than 50% of Twitter users expect a response in less than two hours, a lot shorter…
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Gartner recommends Email free time on the way to Extreme Collaboration and Social Business
Interesting, Gartner recommends „Extreme Collaboration“. One way to get there is – according to Gartner – to Email free time: CIOs and business managers will fail in their efforts to improve business performance outcomes through business process management (BPM) if they cannot overcome major barriers to cross-functional communication and collaboration, according to Gartner, Inc. Gartner…
