2011 Social Business is on the rise and we do see frameworks, trying to categorize the elements. Here is the IDC framework:
As interaction is redefining online relationships, innovative methods of communication and collaboration have emerged and trust has taken on new importance. The democratization and socialization of media through the social web has turned anyone into a publisher, reporter and/or critic – subsequently redefining influence. The social customer, employee, supplier and partner each have a voice and the means to use that voice at scale. And people are listening.
Social Business Framework