7 Tips of the Chief Customer Officer – @ChrisCrandell on Forbes

6. Collaboration is your Lifeblood

Customer centric organizations are highly collaborative; it’s the secret sauce to delivering consistent, meaningful experiences and relationships. Only through enterprise-wide transparency, information sharing, proactive feedback, ideation and communication patterns that transcend hierarchical organization structures can teams respond to customer expectations and quickly resolve issues.

via 7 Tips of the Chief Customer Officer – Forbes.

Not surprising, that I really love this statement …