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Time to Bring Knowledge to Knowledge Management: Through Cognitive Technologies?

Knowledge Management is around as term quite a while. I remember that out was part of the title on my business card approx. 20 years ago. But there were and there still are tremendous challenges:

Industry’s idea is that an enterprise can beneficially manage knowledge by a) storing and organizing documents and providing a search function and b) cataloging employee abilities and facilitating collaboration. This approach works for some, but in my view, it delivers half-truths.
It ignores the information inside documents. It ignores enterprise-relevant knowledge and expertise that resides outside an organization’s boundaries, out in the wild-and-wooly online and social universe.
It largely ignores the social voice of the customer, business partner (and competitor) information, the wisdom of communities of practice and industry authorities, and the like.“

Did knowledge management really take off? There seemed to be a revival on the horizon at least for Germany reading the new ISO requirements, but the interest – as far as I can see it – is not very high. Perhaps companies are tired of certifying and re-certifying for ISO. Or they don’t believe in the value of Knowledge Management. Perhaps a bit of both.
And the eco system and overall world has changed due to social collaboration, communities and simple much more information and data. But there is hope: Artificial Intelligence has dramatically improved together withe natural language processing and machine learning. We are moving away from a document-centric only approach of Knowledge Management into a much more open approach using cognitive technologies.


Filed under: Digitaler Arbeitsplatz, Kommunikation & Zusammenarbeit, English language articles

About the Author

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Unterdessen in Communications bei Kyndrl Deutschland. Nie hat den gelernten Journalisten seine Leidenschaft für das Schreiben verlassen, die er vor allem in seinem persönlichen Blog StefanPfeiffer.Blog (ehemals DigitalNaiv) auslebt. Daneben ist er immer mehr als Moderator von Livevideostreams - #9vor9 - Die Digitalthemen der Woche - und Podcasts aktiv. Seine inhaltliche Leidenschaft im IT-Umfeld gilt dem Digital Workplace und generell der digitalen Transformatiom. Auf Twitter ist er als @DigitalNaiv „erreichbar“.

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