Kategorie: Digitaler Arbeitsplatz, Kommunikation & Zusammenarbeit
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IBM developerWorks: Empower your Customers to help themselves
Believe it or not: People like to help each other. People like to show their expertise. Give them the environment to do so and it can save you time and money. Take IBM developerWorks as an example of a vital network, of an outstanding Customer Self Service community powered by social – and the people:…
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„Social business networks are not broadcast communication channels. They are sharing communication channels.“
This is a very thoughtful posting on Social Business. Couldn’t agree more with these comments: Ages before we had money and markets, we had sharing. Sharing is in our DNA, trade is not. … While the final goal of social business must clearly be profit, the means to that end will always be sharing. ……
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Neue IBM Studie zu Social Business: Fundamentaler Wandel, wie intern und extern kommuniziert wird
Soziale Medien und neue kulturelle Verhaltensweisen haben in den vergangenen Jahren enormen Einfluss auf Privatleben, Politik und Gesellschaft genommen, nicht nur bei den amerikanischen Präsidentschaftswahlen. Sehr schnell wurde aber auch deutlich, dass sie auch für Wirtschaft und Unternehmen von großer Bedeutung sind. In diesem Zusammenhang sprechen wir dann vom Social Business. Mit dem Thema Social…
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Social Selling – being a fly on the wall of your customers …
It becomes more and more a hot topic: Social selling, how to use Social Media in your sales cycle to get information on your potential customers, to connect with potential customers, to listen and identify opportunities to influence … This posting from Mark Fidelman and Jim Keenan Forbes is great. I wrote up my summary…
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The 2nd Generation of Social is Here | Social Media Today
In the second generation of social, companies are beginning to understand that they need to go beyond building audiences and merely responding to customers with canned responses. They must leverage the insights they’ve gained into their fans and followers in order to proactively build relationships with them wherever they are (social networks, mobile, company websites,…
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Mobile work is the new normal … but not social yet | The Future of Work… unlimited
The Future of work just announced the Executive Summary of their 2012 Mobile Workforce Survey. Some interesting findings: Mobile work is the new normal. Work is collaborative. Email is the most commonly used communication method, followed by smart phone. Social networking tools and online collaboration applications are seldom used. Fax, large-scale video conferencing, and overnight…
