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10 social media and technology mega-trends to watch: Knowledge worker productivity (via ragan.com)

Knowledge workers typically are high-paid employees, so increasing their productivity is crucial.  Collaboration technologies are emerging to do just that.

  • Video and Web conferencing are expected to grow at a rate of 20 percent annually.
  • At one high-tech enterprise, the sales force became a crucible for testing collaboration tools. The savings on travel were four times the company’s technology investment. Customer contacts per salesperson rose by 45 percent and 80 percent of the sales staff reported higher productivity and a better lifestyle.
  • The U.S. intelligence community made wikis, documents and blogs available to analysts across agencies (with appropriate security controls, of course).
  • Bechtel established a centralized, open-collaboration database of design and engineering information to support global projects. Engineers starting new ones found that the database, which contained up to 25 percent of the material they needed, lowered launch costs and sped up times to completion.

The next leap forward in the productivity of knowledge workers will come from interactive technologies combined with complementary investments in process innovations and training.

The comeback of the knowledge worker? For the last few years the term seemed to disappear. Business Process Management was dominating the discussion with the focus on cost reduction nearly neglecting the need of dynamic discussion, communication, collaboration and knowledge work. Now driven by the success of social software, web- and cloud based collaboration and real-time communication services we see a renaissance of the knowledge workers – with much easier possibilities to support them and spread the appropriate tools across and beyond the enterprise.

Posted from Digital naiv – Stefan63’s Blog

Filed under: Digitaler Arbeitsplatz, Kommunikation & Zusammenarbeit, English language articles, Soziale Medien & "das Netz"

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... arbeitet in Communications bei Kyndrl Deutschland, dem weltweit führenden Anbieter zum Management kritischer IT-Infrastruktur. Den gelernten Journalisten hat seine Leidenschaft für das Schreiben, Beobachten, Kommentieren und den gepflegten Diskurs nie verlassen. Diese Passion lebt er u.a. in seinem privaten Blog StefanPfeiffer.Blog oder auch als Moderator von Liveformaten wie #9vor9 - Die Digitalthemen der Woche und Podcasts aus. Digitalisierung in Deutschland, die digitale Transformation in der Gesellschaft, in Unternehmen und Verwaltung oder die Zusammenarbeit am modernen Arbeitsplatz sind Themen, die in leidenschaftlich bewegen. Vor Kyndryl hat Pfeiffer in der IBM im Marketing in unterschiedlichen internationalen Rollen gearbeitet. Seine weiteren beruflichen Stationen waren FileNet und die MIS AG. Auf Twitter ist er als @DigitalNaiv „erreichbar“. 

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