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Kategorie: English language articles

  • Social Media in Your Business means Change and Risk Management – MarCom Professional

    Integrating social media into traditional channels of engagement requires risk and change management, but that’s exactly what innovation is all about – taking calculated risks, implement unconventional approach to create a trusted and transparent business environment to drive exceptional customer experience. The goal is to streamline business processes to give the customer a voice, bounce…

  • How Are Email, Facebook and Twitter Audiences Different? – eMarketer

    “Consumers don’t silo their engagement with brands to a single channel, instead they tend to ‘layer’ marketing channels on top of one another to meet their different objectives,” said Morgan Stewart, principal, ExactTarget’s research and education group, in a statement. Overall, 94% of daily email users subscribed to marketing messages. Two-thirds of daily Facebook users…

  • The ROI of Social Media Marketing: More than Dollars and Cents | Forrester Blogs

    An affective Social Media Marketing Balanced Scorecard considers metrics from four different perspectives: Financial: Has revenue or profit increased or costs decreased? Brand: Have consumer attitudes about the brand improved? Risk Management: Is the organization better prepared to note and respond to attacks or problems that affect reputation? Digital: Has the company enhanced its owned…

  • Intranets will become social

    A very interesting posting by Oscar Berg on Why traditional intranets fail today’s knowledge workers. A lot of very true observations: It’s not a coincidence that many knowledge workers find it much easier to find information on the web than in their internal systems and that the intranet plays a marginal role in their daily…

  • How Are You Using iPad For Business? | Forrester Blogs

    I am currently hearing about three business scenarios for iPad and tablets, but I’d love hear of your experiences, plans, concerns, or frustrations. Ping me at tschadler(at)forrester(dot)com. Here are the three scenarios: Sales people out in the field. …. Executives on an overnight trip. No, iPad doesn’t replace a laptop (at least not yet; more on this below).…

  • How Social Media Has Radically Altered Advertising (Mashable) – Or: Power to the People

    Marketing has traditionally focused on the four “Ps”: Product, Price, Place and Promotion. Social media has morphed into the fifth, and possibly most important “P”: People. A people strategy is at the center of today’s dynamic and fluid social marketing mix. John Janitsch of Duct Tape Marketing has another take on the four Ps, and…