This is a perfect fit to my yesterdays posting on the Social Business Journey:
Cultural transformation is the main challenge for digital transformation. Digital businesses map out customer journeys and ensure that products turn into plug-ins for broader digital propositions. These propositions are connected through data, communities, and collaboration. This allows the business to understand who the customers are and how they use products. It’s easier to implement technology innovations than to change habits and culture. Technology is only the catalyst for cultural and organizational transformation.
via Digital Transformation Is Changing The Market For Consulting – Observations About Internal Cultural Transformation At PWC | Forrester Blogs.